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Chosen to fit your home, not just your pet
Every product here has to pass two tests, not one: it has to do its job, and it has to look like it belongs in your house. Most pet kit only passes the first.
Take your time
Thirty days to change your mind
A bed that looked right on a screen can be the wrong one on your floor, and nobody finds that out until the dog actually lies down in it. So you get a full thirty days with it at home, not thirty days to decide at the checkout.
If it is not right for your pet, we do not want to keep your money. Write to us and we sort it out.
- No restocking fee
- Refunded to your original payment method
- Faulty or damaged on arrival? We replace it or refund you
- A real person answers, usually within a working day or two
Full conditions in our Refund Policy.
Frequently Asked Questions
What is Hachipaw?
What is Hachipaw?
Hachipaw is a pet store offering a carefully selected range of products for dogs and cats, from beds and toys to carriers and feeding accessories. Everything we stock is chosen to fit naturally into your home and your pet's daily life.
Do you offer free shipping?
Do you offer free shipping?
Yes, orders of $50 or more ship free within the US. Orders under $50 have a flat $6.95 standard shipping fee.
How long does delivery take?
How long does delivery take?
Most orders arrive within 7 to 14 business days from the date of purchase. Delivery times may vary slightly depending on your location.
What is your return policy?
What is your return policy?
Yes. You have 30 days from the day it arrives to change your mind. Write to info@hachipaw.com and a person will sort it out with you. The full conditions are in our Refund Policy.
How can I contact Hachipaw?
How can I contact Hachipaw?
You can reach us by email at info@hachipaw.com. Our support team is available Monday to Friday, 09:00 to 17:00 CET. We aim to reply within 1 to 2 business days.