Shipping policy
Delivery Information
At Hachipaw, we aim to provide customers with a transparent and reliable delivery experience. All orders shipped within the United Kingdom and the United States are delivered free of charge.
Delivery Area
This shipping policy applies to all orders delivered within the United Kingdom and the United States.
Estimated Delivery Times
Our estimated delivery timeframes are outlined below.
Order Cut-Off Time
Orders placed after 5:00 PM (CET) will be processed on the following business day.
Order Processing Time
Orders are typically processed within 2–4 business days (Monday to Friday).
Shipping Time
Once dispatched, delivery generally takes 5–10 business days (Monday to Friday).
Total Estimated Delivery Time
The total estimated delivery timeframe is 7–14 business days from the moment the order is placed.
Please note that delivery times may occasionally vary during busy periods, holidays, or due to circumstances outside our control.
Shipping Partners
To ensure reliable delivery, we work with trusted logistics partners responsible for transporting and delivering orders safely.
Shipping Costs
Free Shipping
All orders delivered within the United Kingdom and the United States are shipped free of charge, with no additional shipping fees.
Delivery Issues
If you experience any issues with your delivery — such as delays, lost packages, or damaged shipments — we recommend contacting our customer support team as soon as possible. We will assist you in resolving the issue promptly.
Order Tracking
Once your order has been shipped, you will receive a shipment confirmation containing your tracking number.
You will be able to follow the delivery status through our order tracking page.
Need Assistance?
For additional information, we recommend visiting our FAQ page where many common questions are answered. You may also contact our customer support team.
Contact Information
Store Name: Hachipaw
Address: Via Monte San Michele 178, 20099 Sesto San Giovanni (MI), Italy
Email: info@hachipaw.com
Phone: +39 320 1865653
Customer Support Hours
Monday – Friday: 09:00 – 17:00 (CET)
Our team aims to respond to all enquiries within 1–2 business days.