Refund policy
30-Day Return Period
At Hachipaw, customer satisfaction is extremely important to us. If for any reason you are not fully satisfied with your purchase, we provide a clear and straightforward return process designed to make things as easy as possible.
Return Eligibility
Return Window
Customers may request a return within 30 days from the date the order is delivered.
Product Condition
To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging, including all accessories, parts, and documentation that came with the product.
Customer Support Assistance
Our support team will guide you through the entire return procedure and provide the necessary instructions to complete the process smoothly.
Return Shipping Costs
Defective, Damaged, or Incorrect Items
If the product arrives damaged, defective, or incorrect, the return will be handled at no cost to the customer.
Change of Mind or Incorrect Purchase
If the return is due to a change of mind, an incorrect purchase, or the product does not meet your expectations, the customer will be responsible for the return shipping costs. Original shipping costs are non-refundable.
Restocking Fee
We do not charge any restocking fees.
How to Initiate a Return
Step 1 – Contact Customer Support
To begin the return process, please contact our customer support team and provide your order number together with a brief explanation of the reason for the return.
Step 2 – Prepare the Package
The item should be securely packaged using the original packaging, including all accessories and documents received with the order.
Step 3 – Send the Item Back
Once your return request has been approved, you will receive detailed instructions regarding how and where to ship the item.
Refund Procedure
Return Inspection
After the returned product arrives at the designated return location, it will be inspected to confirm that it complies with the return conditions.
Refund Processing
Once the inspection has been completed and approved, the refund will be issued. Your refund will be processed in 7 business days. Refunds are generally credited back to the original payment method within approximately 7 business days, depending on your bank or payment provider.
Important Notice
Orders cannot be cancelled once they have been processed and dispatched. However, customers retain the right to exercise their right of withdrawal after delivery, in accordance with applicable consumer protection laws.
Exchanges
If you wish to exchange your item for another size, colour, or model, please contact our customer support team. We will assist you and arrange the exchange as efficiently as possible.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. When applicable, these products will be clearly identified as non-returnable on the product page.
Need More Help?
If you require additional information, we recommend checking our FAQ section where many common questions are addressed. Alternatively, you can contact our support team.
Contact Information
Store Name: Hachipaw
Address: Via Monte San Michele 178, 20099 Sesto San Giovanni (MI), Italy
Email: info@hachipaw.com
Phone: +39 320 1865653
Customer Support Hours
Monday – Friday: 09:00 – 17:00 (CET)
Our team aims to respond to all enquiries within 1–2 business days.